Terms of Service

1. About these terms

NovaMath (novamathkids.com, the “Service”) is provided by Novastra Group Inc. (“we”, “us”). By signing up for, signing in to, using or purchasing the Service, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

2. The Service

The Service is an online math practice tool for children, including practice exercises, a placement assessment, practice records and a parent dashboard. Exercises and content change over time, and we may add, change or remove features.

3. Accounts

• Accounts are opened and managed by a parent or guardian. Anyone purchasing a paid plan must be an adult (the age of majority where you live). Children may use the Service under a parent’s account, with the parent’s permission and supervision.
• You can sign in with an email and password, or with an access code we issue to you. Keep your password and access code secure and do not publish or resell them; activity under your account or access code is treated as yours.
• An account can be signed in on up to two devices at the same time. Signing in on a third device signs out the one that has been inactive the longest.
• If you believe someone else is using your account, contact us promptly.

4. Free trial

New email accounts get a 7-day free trial of all features. No payment card is required, nothing is charged when the trial ends, and you need to buy a paid plan to keep using the Service afterwards. The “Try it” demo account on the sign-in page opens only some exercises and is shared by everyone — please do not store personal information in it.

5. Prices and payment

• Prices are in Canadian dollars (CAD), as shown on our pages and at checkout when you buy. The amount shown at checkout is the full amount you pay.
• Annual plan: a one-time payment for 12 months of access; it does not renew automatically.
• Monthly plan: depending on what is offered when you buy, either a subscription billed every month (see section 6) or a one-time payment for 31 days of access that does not renew automatically.
• If you buy more time before your current access ends, the new time starts when your current access ends.
• Payments are processed by Stripe. Some orders are sold by Link, a Stripe company, as a reseller; this is shown at checkout and on the receipt, and Link’s terms also apply to the payment for those orders. We never see or store your card number. Available payment methods are those shown at checkout.

6. Monthly subscriptions and cancellation

• If you subscribe to the monthly plan, we charge the subscription price every month until you cancel.
• You can cancel at any time under “Account” on our site, or on the Link website if your order was sold by Link. After you cancel you will not be charged again and you keep access until the end of the period you have paid for; unused days are not refunded pro rata (see section 7 for refunds). You can resume the subscription before the period ends.
• If you buy an annual plan or a one-time monthly plan while subscribed, your subscription is set to end at the end of the current period, so you are not charged twice.
• If you still have access time left when you subscribe (for example, a trial), your first charge is delayed until that time ends.

7. Refunds

We offer refunds for unused purchases within 7 days: within 7 days of payment, if the access time you bought has not started being used, you can request a full refund. “Used” means:

• A new access code: it has been used to sign in at least once.
• Time added to an existing access code or email account (annual plan or one-time monthly plan): you signed in or practiced after that new time started (if your previous access had not yet expired, the new time starts when it expires).
• Each period of a monthly subscription: you signed in or practiced after that period started.

To request a refund, email your payment email address and order number (starting with “PA”, shown on your receipt) to [email protected]. Refunds go back to the original payment method; how long they take depends on the payment method and your bank. After a refund or chargeback, the related access code is deactivated or the related access time is removed from your account. For orders sold by Link, Link may also handle refunds under its own policies.

If the law where you live gives you additional rights (such as a statutory cooling-off period), those rights apply.

8. Acceptable use

You agree not to: publicly share, rent out or resell accounts or access codes; scrape content or answer questions automatically with software; interfere with, attack or try to break into the Service; use someone else’s identity or payment method; or otherwise break the law or harm others. If you do, we may deactivate the related account or access code, and in serious cases or cases of fraud no refund will be given.

9. Intellectual property

The exercises, the way questions are generated, the interface, text, graphics and software of the Service are owned by us or our licensors. You may use the Service for personal and family learning, but you may not copy, adapt, resell or use it commercially.

10. Availability and disclaimers

• We work to keep the Service available and reliable, but it may be interrupted from time to time because of maintenance, faults, network problems or third-party services. We do not guarantee that the Service will be uninterrupted or error-free.
• Results vary from child to child, and we do not guarantee any particular learning outcome.
• To the maximum extent permitted by law, we are not liable for indirect or incidental losses arising from using or being unable to use the Service, and our total liability is limited to the amount you actually paid for the Service in the 12 months before your claim.
• Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.

11. Changes to or ending the Service

You can stop using the Service at any time, or contact us to delete your account. If we decide to shut down the whole Service, we will announce it on the website in advance and handle any unused prepaid fees in accordance with applicable law.

12. Changes to these terms

We may update these Terms. The updated version will be posted on this page with a new effective date, and significant changes will be highlighted on the website. If you keep using the Service after the changes take effect, you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of the province in which Novastra Group Inc. is registered and the federal laws of Canada applicable in that province. We will first try to resolve any dispute with you informally; if that fails, it will be resolved by the courts of that province. This does not affect any consumer rights you have under the laws where you live that cannot be excluded by agreement.

14. General

• These Terms and our Privacy Policy are the entire agreement between you and us about the Service.
• If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
• If we do not enforce, or delay enforcing, a right under these Terms, we have not waived it.
• We may transfer our rights and obligations under these Terms as part of a merger, acquisition or transfer of the business. You may not transfer your account or your rights under these Terms without our consent.
• The Chinese and English versions of these Terms have the same content; if they differ, the version in the language you used when purchasing applies.

15. Contact us

Novastra Group Inc. · Email [email protected]